Privacy policy

As we value transparency in our practices, we have provided a detailed Privacy Policy (the “Privacy Policy”) to explain how we gather, use and protect your information. If you have additional questions, please feel free to send us an email at info@coasttocoast.com.hk

1. OVERVIEW
The privacy practices of this statement apply to our services available under the domain and sub domains of www.coasttocoast.com.hk(the “Site”). This Privacy Policy also applies generally to our subsidiaries or joint venture websites (where applicable). By visiting the site you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Site. This Privacy Policy describes the information, as part of the normal operation of our services; we collect from you and what may happen to that information. All of our subsidiaries and joint ventures operate under similar privacy practices as described in this Privacy Policy and, subject to the requirements of applicable law. By accepting the Privacy Policy and the COASTTOCOAST.COM.HK User Agreement upon registration, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the User Agreement.

2. INFORMATION COLLECTED OR RECEIVED
We will not sell or disclose your name, email address or other personal information to third parties without your explicit consent, except as specified in this policy.

As a COASTTOCOAS.COM.HK user you may elect to provide a valid email address at checkout. Depending on which services you choose to use, we may require additional information, such as billing address, telephone number, and/or a physical mailing address. We may contact individual users to confidentially request more information about their identities or items listed on the site, to ensure compliance with our rules and policies.

We automatically receive and record some information from your browser when you visit the site, such as your IP address, cookies and data, about which pages you visit on the site through the use of log files provided by our third-party tracking-utility partners. This information helps us analyze and understand how the site works for members and visitors and provide a more personalized experience for members and visitors.

We may receive or collect information (e.g. email address) about a person in connection with certain COASTTOCOAST.COM.HK features, including but not limited to: subscribing to a COASTTOCOAST.COM.HK newsletter, a user inviting another user to visit the Site or a user engaging in a transaction. User information is used only for the purpose for which it was originally submitted to us. A user can contact COASTTOCOAST.COM.HK Support if they do not want COASTTOCOAST.COM.HK to retain any of their information.

We use the information described in this policy to provide and improve our services, for billing and payments, for identification and authentication purposes, to contact users or interested parties, and for general research and aggregate reporting. COASTTOCOAST.COM.HK’s User Agreement require all account owners to be at least 18 years of age (or have the permission and supervision of a responsible parent or legal guardian), therefore, this policy does not discuss use of our site or services by minors.

3. SPECIAL NOTE TO CHILDREN
Children (persons under the age of 18) are not eligible to use COASTTOCOAST.COM.HK unsupervised and we ask that children do not submit any personal information to us. If you are under the age of 18, you may only use COASTTOCOAST.COM.HK in conjunction with and under the supervision of your parents or guardians.

4. CHOICE OF HOW WE USE YOUR INFORMATION
For various reasons, COASTTOCOAST.COM.HK may contact you about our services or your activity. Some of these messages are required, service-related messages for users. Other messages are not required, and you can control which optional messages you choose to receive by contacting COASTTOCOAST.COM.HK Support via email at info@coasttocoast.com.hk.

5. OUR USE OF YOUR INFORMATION
We use your personal information to facilitate the services you request. We use your personal information in the file we maintain about you, and other information we obtain from your current and past activities on COASTTOCOAST.COM.HK to: (i) resolve disputes; (ii)troubleshoot problems; (iii) help promote safe trading; (iv) collect fees owed;(v) measure consumer interest in our products and services; (vi) inform you about online and offline offers, products, services, and updates; (vii) customize your experience; (viii) detect and protect us against error, fraud and other criminal activity; (vix) enforce our User Agreement; and (x) as otherwise described to you at the time of collection. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your personal information to identify users using multiple user IDs or aliases. We may compare and review your personal information for errors, omissions and for accuracy.

You agree that we may use personal information about you to improve our marketing and promotional efforts, to analyze usage of the Site, improve our content and product offerings, and customize the COASTTOCOAST.COM.HK’s content, layout, and services. These uses improve COASTTOCOAST.COM.HK and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using COASTTOCOAST.COM.HK.

6. SECURITY
No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. DATA RETENTION
We will retain your information for as long as needed to provide you services. If you no longer want us to use your information to provide you services, you can contact COASTTOCOAST.COM.HK Support if you do not want COASTTOCOAST.COM.HK to retain any of your information. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. PRIVACY POLICY CHANGES
We reserve the right to modify this privacy statement at any time, so please review it periodically.

9. CONTACT US 
If you have questions or suggestions, you can contact COASTTOCOAST.COM.HK’s support team by sending an email to info@coasttocoast.com.hk.